Amkamed Terms and Conditions
1. Introduction
Welcome to Amkamed Pharmaceuticals. By accessing our website or purchasing our products, you agree to be bound by the following terms and conditions. These terms apply to all visitors, users, and customers of Amkamed. Please read them carefully before using our services.
2. Eligibility
To make a purchase on our website, you must be at least 18 years old and have the legal capacity to enter into a binding contract.
3. Product Information
We strive to ensure that all product descriptions, prices, and images are accurate. However, we do not guarantee that the information on our website is complete, reliable, or error-free. In the event of an error in product information, we reserve the right to correct it without prior notice.
4. Orders and Payment
All orders are subject to availability and acceptance. We reserve the right to refuse or cancel any order for any reason, including errors in product pricing or availability. Payment must be made at the time of order, and we accept various payment methods, including credit cards, debit cards, and other online payment methods.
5. Delivery
Amkamed offers delivery services for all orders within the city. Delivery fees are N300 for city-wide delivery. Orders are typically processed within 1-2 business days, and delivery times may vary depending on your location. We are not responsible for any delays caused by third-party carriers.
6. Return Policy
Please refer to our Return Policy section below for detailed information on how to return a product.
7. Limitation of Liability
Amkamed shall not be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with the use of our products or services. Our total liability shall not exceed the amount you paid for the product.
8. Privacy
Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.
9. Governing Law
These terms and conditions shall be governed by and construed in accordance with the laws of [Your Jurisdiction]. Any disputes arising from these terms shall be resolved in the courts of [Your Jurisdiction].
10. Changes to Terms
Amkamed reserves the right to modify these terms and conditions at any time. Any changes will be posted on our website, and your continued use of our services constitutes acceptance of those changes.
Return Policy
1. General Returns
If you are not completely satisfied with your purchase, you may return the product within 7 days of receipt for a refund or exchange, subject to the following conditions:
- The product must be unused, unopened, and in its original packaging.
- You must provide proof of purchase (e.g., receipt, order confirmation email).
- Return shipping costs are the responsibility of the customer unless the return is due to an error on our part (e.g., incorrect or damaged product).
2. Non-Returnable Items
Certain items cannot be returned, including but not limited to:
- Cold chain products as we cannot confirm the storage temperature once it leaves our premise.
- Opened or used health and personal care items
- Perishable goods (e.g., supplements)
3. How to Return a Product
To initiate a return, please contact our customer service team at +2349012132303 with your order number and reason for return. We will provide you with instructions on how to return the product.
4. Refunds
Once we receive and inspect the returned product, we will notify you of the status of your refund. If approved, the refund will be processed to your original method of payment within 5-7 business days.
5. Exchanges
If you wish to exchange a product for a different item, please follow the return process above. Once your return is processed, you can place a new order for the desired item.
6. Damaged or Defective Products
If you receive a damaged or defective product, please contact us immediately at [Customer Service Contact Information]. We will arrange for a replacement or refund at no additional cost to you.